Privacy Policy

Urban Chapri (“we”, “us”, “our”), operated by [Legal Entity Name], respects your privacy. This policy explains what information we collect when you use urbanchapri.com, why we collect it, and how it’s protected.

Information We Collect

• Name, email address, and phone number you provide at checkout.
• Shipping and billing address, required to fulfil your order.
• Order history and cart contents, so you can complete a purchase and we can process returns/support requests.
• Basic technical data (IP address, browser type, device type) via standard server logs and analytics, used to keep the site secure and improve performance.

We never see or store your full card, UPI, or bank details. Payments are processed entirely by Razorpay, a PCI-DSS compliant payment gateway. We only receive a payment confirmation and a reference ID — never your raw payment credentials.

How We Use Your Information

• To process, ship, and support your order.
• To share your name, address, and phone number with our print and fulfillment partner, Qikink, solely so they can print and ship your order.
• To send order confirmations, shipping updates, and support replies.
• To send you marketing emails about new drops — only if you opt in, and you can unsubscribe at any time.

We do not sell or rent your personal data to third parties.

Data Retention

We retain order and account data for as long as needed to comply with Indian tax, accounting, and consumer-protection laws, and to resolve any disputes. You can request deletion of your account data at any time, subject to these legal retention requirements.

Cookies

We use essential cookies to keep your cart and checkout session working, and optionally analytics cookies to understand site traffic. You can disable non-essential cookies in your browser settings.

Your Rights

You can request a copy of the personal data we hold about you, request corrections, or request deletion by contacting us at [support@urbanchapri.com]. We will respond within a reasonable time and in line with applicable Indian data protection law.

Security

We use industry-standard measures (encrypted connections, restricted access to customer data, and a PCI-DSS compliant payment processor) to protect your information. No online system is 100% secure, but we work to keep your data safe.

Changes to This Policy

We may update this policy from time to time. Material changes will be reflected by updating the “Last updated” date above.

Contact

Questions about this policy? Reach us at [support@urbanchapri.com] or see our Contact & Grievance page.